Freedom of Information

1. Public Authority
The Malta Tourism Authority

2. Description of the Entity's Structure

MTA's Organisation Chart

3. Description of the Entity's Functions and Responsibilities

The Malta Tourism Authority (MTA) has a diverse role, but one which in essence is all about creating and fostering relationships. The MTA is the tourism industry's regulator and motivator, its business partner, the country's brand promoter, and is here to form, maintain and manage meaningful partnerships with all tourism stakeholders.

Primarily, this means talking to visitors to the Islands, but also to work closely alongside the private sector partners. Importantly, the MTA is also here to help strengthen the industry's human resources, ensure the highest standards and quality of the Islands' tourism product, and foster relations with local and international media.

The Authority was formally set up by the Malta Travel and Tourism Service Act (1999). This clearly defines its role - extending it beyond that of international marketing to include a domestic, motivating, directional, co-ordinating and regulatory role.

The Act strengthens the public and private partnership in tourism through greater and more direct participation by the private sector in national planning and development of the industry.

The Role of the MTA is:

  • To promote and advance Malta as a tourism destination
  • To advise Government on tourism operations and to issue licences under the Act
  • To contribute toward the improvement of the level of human resources in the tourism industry
  • To advise government on the planning and development of the tourism industry as well as on the infrastructure supporting the industry.

The Malta Tourism Authority is here to assist and advise on any tourism-related issues and to undertake activities and projects to fulfil our role.

The Malta Tourism Authority falls under the responsibility of the Ministry for Tourism.


4. General description of the categories of documents the MTA holds (including exempt documents)

  • Legislations
  • files related to inspections carried out at tourism operations
  • files related to complaint investigations
  • files related to new applications
  • Keeping of records as regards to court cases in relation to MTA.
  • Each tourism and travel operation has a file with all the necessary documentation. File references are given according to the category.
  • The Licencing Directorate has a software system that contains the main information of all in/active licences.
  • Personal files
  • Vacancy files
  • Internal Memos
  • Other documents for administrative purposes.
  • Sales and purchase invoices
  • Payment vouchers
  • Journals
  • Contracts
  • Agreements
  • Statements
  • Internal correspondence
  • Tourism Accommodation applications received for the issue of Tourism Compliance Certificates required for further processing for project to proceed for a PA application
  • PA e applications received for our approval (Tourism Compliance Certificates or no objections)
  • Misc requests received by the tourism industry or other government entities for our comments
  • Legislation and policies under the jurisdiction of the MTA
  • Legislation and policies pertaining to PA, GPD, TM, Food Safety and local council jurisdiction which directly or indirectly affect the Tourism Product.
  • Contractual Agreements
  • Advertising & Marketing Campaign documents
  • Joint marketing agreements with tour operators
  • Segment specialists and airlines
  • Correspondence with international media and tourism trade operators.
  • documentation that is available online on,, or other websites.

5. Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)

  • CAP. 409 and its Subsidiary Legislation.
  • Internally the staff are guided by checklists to confirm that the necessary documentation has been filed.
  • Collective Agreement
  • PSMC.
  • International Accounting and Auditing Standards.
  • Malta's National Tourism Plan
  • Master Plan to Support a Sustainable Diving Industry in Malta
  • Accommodation Development - Hotels Height Limitation Policy
  • Guidelines for the Submission of Events on the Visitmalta Calendar. This is available online at

6. Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the MTA, which statement shall include particulars of the officer/s to whom the requests for such access should be sent.
For more information, please contact Dr Roseanne Cortis or Mr Oliver Farrugia

Request in terms of the Freedom of Information Act can be made by e-mail:


The Freedom of Information Act
Eligible persons are entitled to submit Freedom of Information (FOI) requests to all established Public Authorities, including the Malta Tourism Authority. The requests have to be in written format on prescribed forms and have to be delivered to an office of the Public Authority, either electronically - by email or through the portal - or manually (by hand or by post).

Freedom of Information Act (English Version)

Freedom of Information Act (Maltese Version)


Submitting a Request / Complaint
Eligible Persons:

In order to be eligible to submit FOI requests, a person has to be a resident in Malta and to have been so for a period of at least five years. Such person has to be also either a citizen of Malta or a citizen of any other member state of the European Union or a citizen of any other state the citizens of which have a right, in virtue of any treaty between such state and the European Union, to be treated in Malta in the same manner as citizens of member states of the European Union.

FOI request / complaint can be submitted via the e-ID on the FOI Portal ( An online request can also be done for both the FOI request and FOI complaint without the need for the applicants to register through e-ID.

Alternatively the FOI request form or Complaint form can be submitted by email to or by post to Building SCM 01, Suites 301-306, SmartCity Malta, Ricasoli SCM 1001, Kalkara, MALTA.

Obtaining a copy of the Forms

Application Forms (and Complaints Forms) are available for download from this website or from the Freedom of Information website at

Request Form (English Version)
Request Form (Maltese Version)

Information to be Provided

When filling in the application form applicants will be required, apart from providing contact details, to give an indication of the document/information that they wish to obtain. They will also need to indicate the format in which they wish to receive such document/information, namely as a hard copy/print-out, as an electronic copy, in the form of a summary/excerpt of contents or by on-site inspection of the document / information in question. Copies of the ID card or passport and/or additional documentation, as deemed necessary may be requested by the Public Authority, in the case of requests relating specifically to the individual, individual's assets/interests/right of access.


Types of Requests
In essence, one may ask for any article that is held by a public authority and on which information has been recorded in whatever form, including electronic data, images, scale models and other visual representations, and audio or video recordings, regardless of whether the information can be read, seen, heard or retrieved with or without the aid of any other article or device. One may also ask for documentation which contains policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity). Furthermore eligible persons have the right to request information (in the form of a written statement) on a decision or recommendation made in their respect or in respect of a body corporate which they represent.


FOI requests will be duly acknowledged by the Public Authorities. The acknowledgement forms will include a unique reference number and an indication of the date by when the response will be given. The forms shall also include specific information related to the Public Authority, such as its address, telephone numbers, e-mail addresses, opening hours and also details of its internal complaints procedure.

Checks to be carried out by the Public Authority
On receipt of the application form, the Public Authority will verify whether the request qualifies as an FOI request and will inform the applicant accordingly if this is not the case. If it transpires that additional information/documentation is required, applicants will be contacted by the Public Authority to whom the request has been submitted and they will be provided with all possible assistance in order to ensure that such request complies with the provisions of the Act. This notwithstanding, when submitting an FOI request, applicants are not required to provide any justifications for requesting any particular documentation / information.

The Public Authority will also verify whether the requested document / information is held at its end. If this is not the case such Public Authority will seek to identify the proper entity to whom the request should be submitted and will transfer such application accordingly (informing the applicant in the process). If no alternative entity is identified (meaning that the document/information cannot be traced at any Public Authority) the applicant will be informed accordingly.


Processing of Request
Once it establishes that a request is an FOI request and can be addressed from its end, the Public Authority will determine whether it can provide the applicant with the document / information requested (in full or in part) or whether it will refuse the request. Prior to taking a decision in this regard, the Public Authority shall consider whether any of the exemptions listed in the FOI Act apply. The Public Authority will submit notification of whether the request will be accepted or not within 20 working days from its receipt. An additional 20 working days extension can be further applied, brining up the total to a maximum of 40 working days from the date of the receipt of the original request.


Payment of Fee
When submitting a response to the Applicant, the Public Authority shall indicate whether any fees apply. If applicable, such fees shall cover only the costs related to making a document available to the applicant, namely man-hours of processing, costs of photocopies/faxes and digital media and costs related to inspections. Notwithstanding the above, the total applicable fee shall not exceed €40. No additional fees can be incurred for submitting applications or complaints.

The application of fees is regulated by L.N. 158 of 2010.


Remedial Action
If the applicant is not satisfied with the response provided by the Public Authority vis-à-vis its request, the applicant is entitled to submit a complaint to the same Public Authority. If, subsequently, the applicant remains unsatisfied with the response received, he/she may lodge an appeal with the Information and Data Protection Commissioner (IDPC). If the applicant remains dissatisfied with the outcome of the appeal he/she may appeal to the Information and Data Protection Tribunal and, subsequently, to the Court of Appeal. Complaints may be submitted for the following reasons:

  • If the Request has not been deemed to be an FOI request
  • The Public Authority has applied an extension to the 20-working day deadline to notify the applicant whether access would be given to the document / information requested
  • The Public Authority has imposed a fee which is deemed to be excessive
  • The document is not being provided in the requested format
  • The request is being refused

One may also submit a complaint if the Public Authority does not respect the 20 working day deadline (or the deadline indicated in the notification of extension, if applicable) for submitting a response.

Complaint Form (Maltese Version)
Complaint Form (English Version)

Complaint Form to IDPC (Maltese Version)
Complaint Form to IDPC (English Version)​

Receiving documentation / information

Whenever a Public Authority communicates a decision to an Applicant that access to a document / information will be granted, the applicant shall also be invited to effect payment of fees (if applicable). Within 10 working days following payment, the Public Authority will provide the document / information in the same format as the applicant had originally requested or, if this is not possible, in any other format deemed appropriate by the Public Authority. Applicants who submit requests through the FOI portal ( may be provided with the possibility of downloading the document / information directly from the site.

If no fee will be charged, the document / information will be provided within 10 working days following notification. The request shall be considered to have been abandoned by the applicant if payment is not effected within 20 working days following notification.

Information provided according to Article 17 of the Freedom of Information Act may be viewed by accessing the above links or by contacting the Freedom of Information Officer, Tel: ( 356) 2291 5444 or on email address